Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

Welcome to Wins Transport (operating as Surigao Car Rental) ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care and respect.

Business Name: Wins Transport
Website: winstransportph.com
Location: Surigao City, Philippines
Contact: +63 976 209 5732

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our car rental services. Please read this privacy policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you book a car rental with us, we collect the following personal information:

Contact Information:

Full name (first and last name)
Email address
Phone number
Emergency contact number
Current residential address
Delivery address (if applicable)

Travel and Rental Information:

Destination
Vehicle type preference
Rental duration and dates
Pickup/delivery location
Pickup time
Service type (self-drive or with driver)
Purpose of rental
Special requirements or requests

Verification Documents:

For Local Filipino Renters:

Two (2) valid government-issued IDs
Recent utility bill (within 3 months)
Facebook profile URL

For OFW (Overseas Filipino Workers):

Passport with recent entry stamp
Driver's license (local or international)
Proof of Philippine address or hotel booking
Facebook profile URL

For Foreign Visitors:

Passport with Philippine entry stamp
International or local driver's license
Hotel booking or accommodation proof
Facebook profile URL

Payment Information:

Payment method details
Billing information
Transaction records

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior:

Device Information: IP address, browser type, operating system, device type
Usage Data: Pages visited, time spent on pages, click patterns, referral URLs
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: See Section 5 for detailed information

2.3 Information from Third Parties

We may receive information about you from:

Google Services: Google Analytics, Google Ads conversion data
Facebook: Profile verification information (public profile only)
Payment Processors: Transaction confirmation and payment status

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

Process and fulfill your car rental bookings
Verify your identity and documents for security purposes
Communicate booking confirmations and updates
Arrange vehicle pickup or delivery
Provide customer support

3.2 Business Operations

Maintain accurate rental records
Process payments and billing
Manage vehicle fleet and availability
Comply with legal and regulatory requirements
Prevent fraud and enhance security

3.3 Marketing and Communication

Send you booking confirmations and receipts
Respond to your inquiries and requests
Send promotional offers (with your consent)
Notify you about service updates or changes
Request feedback and reviews

3.4 Website Improvement

Analyze website usage and performance
Improve user experience and functionality
Conduct market research and analysis
Develop new services and features

3.5 Legal Compliance

Comply with applicable laws and regulations
Respond to legal requests and prevent illegal activity
Enforce our terms and conditions
Protect our rights and property

4. Legal Basis for Processing (GDPR/Data Privacy Act)

We process your personal data based on the following legal grounds:

Contract Performance: To fulfill our car rental agreement with you
Legal Obligation: To comply with Philippine and international laws
Legitimate Interest: To operate our business, prevent fraud, and improve services
Consent: For marketing communications and optional data processing (you may withdraw consent at any time)

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to enhance your browsing experience.

5.2 Types of Cookies We Use

Essential Cookies (Required):

Session management
Security and authentication
Form functionality

Analytics Cookies:

Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services.
Data collected: Page views, session duration, bounce rate, traffic sources
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on

Advertising Cookies:

Google Ads: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns
Facebook Pixel: We may use Facebook Pixel to track conversions and create targeted audiences
Data collected: Ad interactions, conversions, website visits from ads

Functionality Cookies:

Remember your preferences and settings
Store form inputs to improve user experience
Enable interactive features

5.3 Managing Cookies

You can control cookies through your browser settings:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Options > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Privacy > Cookies

Note: Disabling essential cookies may affect website functionality.

5.4 Third-Party Services

Our website uses the following third-party services that may collect data:

Google Analytics - Privacy Policy
Google Ads - Privacy Policy
Facebook Business Tools - Privacy Policy
Google Tag Manager - Privacy Policy

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

6.1 Service Providers

Payment Processors: To process payments securely
Cloud Storage Providers: To store your documents and data
Communication Services: To send emails and SMS notifications
Analytics Providers: Google Analytics, Facebook Analytics

6.2 Legal Requirements

Law enforcement agencies (when legally required)
Government authorities (for regulatory compliance)
Legal proceedings (court orders, subpoenas)

6.3 Business Transfers

In the event of merger, acquisition, or sale of business assets

6.4 With Your Consent

Any other sharing with your explicit permission

Note: All third-party service providers are required to protect your information and use it only for the purposes we specify.

7. Data Security

7.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Encryption: SSL/TLS encryption for data transmission
Secure Storage: Encrypted storage for sensitive documents
Access Controls: Limited access to personal data on a need-to-know basis
Regular Backups: Secure backup systems for data recovery
Security Monitoring: Regular security audits and vulnerability assessments

7.2 Document Security

Uploaded documents (IDs, passports, etc.) are:

Stored in encrypted cloud storage
Accessed only by authorized personnel for verification
Retained only as long as necessary for business and legal purposes
Deleted upon request after rental completion (subject to legal requirements)

7.3 Your Responsibility

Please help us protect your information by:

Keeping your login credentials confidential
Using secure networks when accessing our services
Reporting any suspicious activity immediately

Note: While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

8.1 Retention Periods

We retain your personal information for the following periods:

Booking Information: 5 years (for business records and tax compliance)
Verification Documents: 3 years or until deletion request (whichever comes first)
Payment Records: 7 years (for accounting and tax purposes)
Communication Records: 2 years
Marketing Data: Until you unsubscribe or request deletion
Website Analytics: 26 months (Google Analytics default)

8.2 Legal Requirements

Some data may be retained longer if required by:

Philippine tax laws
Anti-money laundering regulations
Ongoing legal proceedings
Contractual obligations

8.3 Deletion

After the retention period expires, we securely delete or anonymize your personal information.

9. Your Privacy Rights

9.1 Under Philippine Data Privacy Act (Republic Act No. 10173)

You have the following rights:

Right to Be Informed: Know how your data is collected and used
Right to Access: Request copies of your personal data
Right to Object: Object to processing of your data
Right to Erasure/Blocking: Request deletion of your data
Right to Rectification: Correct inaccurate or incomplete data
Right to Data Portability: Receive your data in a machine-readable format
Right to File a Complaint: Lodge a complaint with the National Privacy Commission

9.2 Under GDPR (For EU Residents)

If you are in the European Union, you have additional rights:

Right to Restrict Processing: Limit how we use your data
Right to Withdraw Consent: Withdraw consent at any time
Right to Lodge a Complaint: File a complaint with your local data protection authority

9.3 How to Exercise Your Rights

To exercise any of these rights, contact us at:

Phone: +63 976 209 5732

We will respond to your request within 30 days.

9.4 Marketing Opt-Out

You can opt-out of marketing communications at any time by:

Clicking "unsubscribe" in any marketing email
Contacting us directly
Updating your preferences in your account (if applicable)

10. International Data Transfers

10.1 Data Storage Locations

Your data may be transferred to and stored in:

Philippines (primary location)
Google Cloud servers (may be international)
Third-party service providers in other countries

10.2 Safeguards

When transferring data internationally, we ensure:

Adequate protection through contractual agreements
Compliance with Philippine Data Privacy Act
Compliance with GDPR (for EU data subjects)
Use of Standard Contractual Clauses where required

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our systems.

Age Requirement: All renters must be 21+ years old and possess a valid driver's license.

12. Google Services and Advertising

12.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies and similar technologies to collect information about site usage.

Information Collected:

Pages visited and time spent
Device and browser information
Traffic sources and referrals
Geographic location (city/country level)

How to Opt-Out:

Install Google Analytics Opt-out Browser Add-on
Enable Do Not Track in your browser
Adjust your ad settings at Google Ad Settings

Google's Privacy Policy: https://policies.google.com/privacy

12.2 Google Ads and Remarketing

We use Google Ads for advertising and remarketing. This means:

We may show you ads on other websites after you visit our site
Google uses cookies to serve ads based on your past visits
You can opt-out of personalized advertising

Opt-Out Options:

Visit Google Ad Settings
Use Network Advertising Initiative Opt-Out
Install privacy browser extensions

12.3 Google Tag Manager

We use Google Tag Manager to manage tracking codes and analytics tags. This helps us:

Deploy and update tags efficiently
Track conversions and user interactions
Improve website performance

Privacy Impact:

GTM itself doesn't collect personal data
It manages other tools that may collect data
All data collection complies with this privacy policy

12.4 Your Advertising Choices

Control your advertising experience:

Google: Ad Settings
Facebook: Ad Preferences
Industry Opt-Out: YourAdChoices

13. Facebook Integration

13.1 Facebook Profile Verification

We request your Facebook profile URL for identity verification purposes. This helps us:

Confirm your identity
Prevent fraud
Enhance security

What We Access:

Publicly available profile information only
We do NOT access private messages, friend lists, or posts
We do NOT post anything on your behalf

13.2 Facebook Pixel

We may use Facebook Pixel to:

Track conversions from Facebook ads
Build custom audiences for advertising
Measure ad effectiveness

Your Controls:

Manage ad preferences in your Facebook settings
Learn more at Facebook Privacy Policy

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our business practices
Legal or regulatory requirements
New services or features
User feedback

14.1 Notification of Changes

When we make material changes, we will:

Update the "Last Updated" date at the top
Notify you via email (for significant changes)
Post a notice on our website
Request your consent if required by law

14.2 Your Continued Use

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy. If you disagree with changes, please discontinue use of our services.

15. Contact Information

15.1 Privacy Questions and Requests

For any privacy-related questions, concerns, or requests, contact us:

Wins Transport (Surigao Car Rental)
📞 Phone: +63 976 209 5732
🌐 Website: winstransportph.com
🕐 Business Hours: 8:00 AM - 8:00 PM (Philippine Time)

15.2 Regulatory Authority

If you have concerns about how we handle your data, you can contact:

National Privacy Commission (Philippines)
Website: https://www.privacy.gov.ph
Email: info@privacy.gov.ph
Phone: +63 2 8234-2228

16. Special Provisions

16.1 Delivery Service

When using our delivery service:

We collect your delivery address
Delivery is free within Surigao City proper
₱50/km charge applies outside city limits
Our driver may contact you for delivery coordination
GPS tracking may be used for delivery logistics

16.2 Document Verification

Your uploaded documents are used solely for:

Identity verification
Age verification (21+ requirement)
Valid license verification
Security and fraud prevention

Documents are:

Reviewed within 1-2 hours of submission
Stored securely in encrypted format
Accessed only by authorized verification staff
Retained per our Data Retention Policy

16.3 Emergency Contacts

Emergency contact information is used only:

In case of accidents or emergencies
To reach you if primary contact fails
Never for marketing purposes

17. Consent

By using our website and services, you consent to:

Collection and use of your information as described
Use of cookies and tracking technologies
Transfer of data to service providers
Processing of your personal data for stated purposes

You may withdraw consent at any time by contacting us, subject to legal and contractual restrictions.

18. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to Know: What personal information we collect and how we use it
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of sale of personal information (we do not sell data)
Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, contact us using the information in Section 15.

19. Accessibility

We are committed to ensuring our privacy policy is accessible to all users. If you need this privacy policy in an alternative format, please contact us.

20. Governing Law

This Privacy Policy is governed by the laws of the Republic of the Philippines. Any disputes will be subject to the exclusive jurisdiction of Philippine courts.

21. Questions and Feedback

We welcome your questions, comments, and feedback about this Privacy Policy. Please contact us using the information provided in Section 15.

Thank you for trusting Wins Transport with your car rental needs. Your privacy and security are our top priorities.

Last Reviewed: January 1, 2025
Version: 1.0